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Help with your trip
Find out what to do if you need to make changes or get help after booking your reservation, or during your trip
Booking & reservation status
Why are two or more of my reservations under one trip?
Should I book if I have not heard back from the host?
How do I submit a reservation request?
How do I find my reservation?
What happens if my reservation request is declined or expires?
Problem with a host or listing
What if a host asks for more money?
Where can I find check-in information for my trip?
What should I do if I can't get in touch with my host?
What is Airbnb's Guest Refund Policy for homes?
What is the Resolution Center?
How do I request a refund from my host for a problem I encountered at their place?
What should I do if I break something at the place I'm staying?
What should I do if I forgot something at a place I stayed?