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COVID-19 update
To find cancellation and refund options, go to your dashboard. Reservations eligible under our extenuating circumstances policy may be canceled before check-in without penalties or impact to your Superhost status.
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Responding to inquiries & requests
Why was my listing paused or suspended?
What should I do if a guest asks me to cancel or change their reservation?
Can I decline an alteration request?
How can I help a guest book my place?
Why are hosts asked to respond within 24 hours?
What if a guest doesn’t respond to my alteration request?
What does it mean when a reservation is “not possible?”
What can I do when I get a booking inquiry?
What does awaiting payment mean?
What can I do when a special offer expires?
What can I do when a pre-approved booking expires?
What are response rate and response time and how are they calculated?
How do I withdraw an alteration request?
If I specify that my listing is safe or suitable for children, what should I know?
What does it mean to pre-approve a guest?
Can I change the price of a pending or confirmed reservation?
Can I give a guest a custom price?
Can I decline booking inquiries or reservation requests?
What does each reservation status mean?
What is a pre-approval?