Why isn't a reference appearing on my profile?

After you receive a reference from another Airbnb member, you should see the reference awaiting your approval on your Dashboard > Profile > References > References About You. You’ll also get an email notification and an alert on your Dashboard. You will then be able to accept the reference and allow it to go public or ignore it to keep it from posting to your profile.

For any references to be public, the person who wrote it must have a profile photo. Airbnb is a community marketplace built on trust and safety that facilitates the meeting of people in real life. Adding a profile photo is key in preserving this trust because it makes your references more reliable and authentic. To add a profile photo, the logged in member can go to Dashboard > Profile > Photos and Video.

References are different than reviews, which can only be written after completing a reservation on Airbnb.

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