How do I get a refund?

Guest refunds are issued for many reasons. For each situation, certain conditions may apply (see below). If those circumstances do not apply to you, you can request a refund from your host by using the Resolutions Tool.

Once you receive notification that you'll be receiving a refund, your billing receipt is updated to include the refund amount. In general, authorization voids and refunds issued to credit cards can take 5-7 business days to be reflected on your statement after they are processed by Airbnb. Some refunds issued to international credit cards occasionally take up to 30 days to be reflected. Refunds issued to PayPal accounts occur within 24 hours.


• Authorizations: when you submit a reservation request, your payment method may be authorized for a charge. If the reservation request is retracteddeclined, or expires, we void the authorization (which releases the hold on your payment method). Read more about authorizations here.

• Guest cancellations: if you cancel your reservation due to a change in plans, you need to cancel the reservation in your account to receive a refund according to the cancellation policy of the listing. Any refunds due will be automatically credited to the payment method you used to pay for your reservation after the official cancellation. Read more here.

• Host cancellations: if your host cancels, you have the option to transfer your payment to a new listing on Airbnb, or you can choose to be fully refunded. Read more here.

• Alterations: when an alteration request is accepted, you are charged or refunded according to the change in price. Read more here.

• Guest Refund Policy: if you checked in to your listing and feel that there is something wrong, read details on the steps you need to take to make a claim for a refund here.

• Extenuating circumstances: if you qualify for an extenuating circumstances claim, cancel before the check-in date, and provide Airbnb with valid documentation, we may be able to provide you with a full refund outside of your host's cancellation policy. Read more here.

• Expired credit card: for security reasons, Airbnb can only process refunds to the same payment method that was used to process the charge. When a refund is processed to a card that is expired or canceled, your credit card company or bank is responsible for forwarding you the refund.

• Bank transfers: if you paid with bank transfer, you need to set up a payout method to receive a refund.

• Security deposits: security deposits are no longer authorized on your payment method, so you will not see an authorization void or release on your statement.

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