What if a host informs me that the listing I already paid for is now unavailable but they have an alternative?

You can verify the listing you originally booked in your itinerary. If your host is asking you to stay in a different one of his or her listings on Airbnb and you’re okay with a switch, either you or your host can alter your reservation to another one of the host’s listings. Pay attention to all details before initiating or accepting a change.

If you’re not okay with a switch or your host is asking you to switch without officially changing the reservation in your Airbnb account, please contact us so we can help you figure out the best solution.

If you’ve already checked in and you feel the listing is not what you booked on the site, please read details about the steps you'll need to take if something isn’t right when you check in. Our Guest Refund Policy ensures you get the listing you booked or you’ll receive a refund.

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