How can I prepare myself as a guest?

Trust and safety within our community is our highest priority. There are great ways you can prepare and protect yourself as a guest on Airbnb. 

1. Screen profiles and reviews of your potential hosts. Look for verified phone numbers, connected social networks, and references, and be sure to read any reviews left by other Airbnb guests. If their profiles are a bit bare, feel free to ask them to complete some profile verifications before booking with them, or look for hosts who already have a strong reputation on the site.

2. Thoroughly read listings. Make sure you read everything hosts have posted about their listing in the description, the amenities, and the house rules so there won’t be any surprises. In addition, you should understand a listing’s cancellation policy before you submit any reservation request.

3. Message on Airbnb before submitting a reservation request. Make sure to keep your communication on our website. Take advantage of our messaging system to learn about your hosts and to clarify the price and amenities for the listing. Don't know what to ask? Read our suggestions on what you should ask a host.

4. Sign up for traveler’s insurance. Airbnb does not offer traveler’s insurance for guests. However, traveler's insurance is a relatively affordable option that can protect you in case of an injury or emergency on a trip. Some policies even cover lost baggage and travel delays. Check with your local insurance provider for details on your options.

Remember, you should always contact the local police or emergency services in case of an emergency or if you feel your personal safety is threatened.

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