What do I do if a host cancels my reservation?
If a host officially cancels your reservation before your stay, rest assured your payment is secure. We will email you immediately after the host cancels with full instructions. You have two options:
1. We can transfer your payment to another listing on Airbnb.
Find a new listing you like, message the host to confirm availability, and book it! On the checkout page, your account will be credited with your previous payment. (If you do not see the transferred funds, please make sure you're browsing the site in the same currency you used to pay for the original reservation.)
In the event your new reservation costs more than the original, you may see an additional Airbnb credit to help cover the difference. If the new place costs less, you'll be refunded the difference from your original payment total (you will no longer have the additional credit).
If you need help finding a place, follow the link in the automated email to contact us. We will contact you directly to offer you assistance if your reservation begins within 24 hours.
2. We can fully refund you (including Airbnb service fees).
Go to Your Trips to find your reservation. Then click on the button to request a full refund.
In general, refunds issued to credit cards can take 5-7 business days to be reflected on your statement after they are processed by Airbnb. Some refunds issued to international credit cards occasionally take up to 30 days to be reflected. Refunds issued to PayPal accounts occur within 24 hours.
If a host cancels your reservation during your stay, a full refund is not guaranteed since you may have to pay for the nights you stayed in the listing. Airbnb will reach out to you directly if this is the case.
Please reach out to your host directly via the Airbnb messaging system for clarification on why he/she needed to cancel.
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