What happens if a host cancels my reservation?
In the rare even that a host needs to cancel a confirmed reservation, Airbnb's Customer Experience team is here to help get your trip back on track. As frequent travelers ourselves, we understand just how inconvenient this situation can be, which is why we want to make it as easy as possible to find a great alternative right away.
Here's how it works:
- The host must officially cancel. If your host sends you a message explaining that they can no longer accommodate your trip, make sure to remind them to visit Your Listings > Your Reservations and select Alter or Cancel. That's the best way to let Airbnb know that there's been a change of plans, and it helps us notice when a host is failing to meet our Hospitality Standards.
- Your payment is secure. The money you paid is immediately available to put toward a new reservation. You can also request a refund at any time.
- Book something nicer—on us. We'll help cover the difference if you want to book a replacement listing, even if it costs a bit more. If your replacement listing is more expensive than the first one you booked, look for additional travel credit to be automatically applied on the checkout page. If you book something less expensive, we'll automatically refund the difference in cost between your original reservation and the new one. However, we can't offer additional travel credit in that case.
And that's it! Remember to check your email when your host cancels—that's where you'll find out how much money Airbnb is able to provide toward a new place.
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