How do I refund my guest?

There are two ways to refund your guest directly from your Airbnb account: (1) the Issue Refund button and (2) the Resolutions Tool.

1. Issue Refund button: If your guest canceled the reservation before the check-in date, an Issue Refund button will appear under Your Reservations. To give your guest an additional refund beyond what the cancellation policy provides, simply click the button and enter the amount desired. Airbnb service fees are non-refundable for guests. However, your 3% host fee will be adjusted according to your final reservation total after the refund. 

2. Resolutions Tool: You can refund your guest for any reason right on the site using our Resolutions Tool. This will keep the transaction safe and secure. Just make sure you're logged in and follow this link: www.airbnb.com/resolutions/new

Choose the appropriate reservation from the drop-down menu. Then select to offer your guest a refund. Enter the desired amount and currency, as well as a message to your guest. After you send the details, your guest will be automatically notified by the Airbnb system. Then he or she can choose to accept the offer. Airbnb will be automatically notified once an offer has been accepted, and we will process your transaction within the following 48 hours. You will be notified via email once the transaction is complete.

If the reservation you are looking for is not included in the drop-down menu, that means it is more than 30 days old and not eligible for a Resolutions Tool request. 

 

Please note: Once you submit the refund amount using the above tools, you have agreed to refund your guest and the transaction is considered final. You are not entitled to a return of any refund you grant using the Issue Refund button or the Resolutions Tool. To ask your guest for any money back, you will need to submit a new request using the Resolutions Tool.

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