How do I view and send messages?

The envelope icon found at the top of any Airbnb webpage will take you to your inbox. Click on a message to be shown your complete message thread with a particular host or guest. All message threads have a status.

When sending a message to a host for the first time, guests use the Contact Me button on a listing's page. Asking questions is a great way for both hosts and guests to build a rapport and set expectations.

Before booking -- confirm details on specific amenities, who (if anyone) will be sharing the space, and what rules might be in place at the listing. Please make sure to keep your communication on Airbnb.

After booking -- be sure to plan check-in details. Continue messaging on Airbnb to keep all your details in one place for easy reference.

The user flagging feature found in every message thread allows you to notify us if you feel uncomfortable or there is an attempt to book off-site. Here's what a flag looks like:

flag example

Why can't I send a message?

• You need to sign up with Airbnb and be logged in to your Airbnb account to view and send messages.

• Hosts can require guests to have Verified ID to send a reservation request.

• You can only send 30 messages within a 24-hour period.

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