Should I book if I have not heard back from the host?
We understand how exciting planning a trip can be, as well as how frustrating it can be if you don’t hear back from a host right away. On average, hosts reply to messages within 4 hours. Keep in mind, you may be in different time zones, or the host may be without access to the Internet at the moment.
Generally, we recommend messaging a host using the Contact Me button before submitting a reservation request. This allows you to inquire about availability and ask any other questions. Then you can book with confidence, knowing that the host has availability and will accept your request. Once a host has confirmed their availability, submit your reservation request.
If a host has not responded, please don’t take it personally! Feel free to reach out to other hosts in the area. You can message as many hosts as you'd like, so it is up to them to respond to you in a timely fashion or risk losing their chance at having you as a guest. Unless you're planning on renting multiple locations for the same dates, make sure you do not submit more than one reservation request at a time, as you may end up booking multiple reservations during the same time period.
If you already submitted a reservation request and want to cancel it, as long as it has not yet been accepted, you can retract the request without penalty.
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