Welcome to the Airbnb Help Center

On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. Since the…

We may be able to give you a refund or waive the cancellation penalties if you have to cancel because of an unexpected circumstance that’s o…

If you've forgotten your password, or you're having trouble logging in to your Airbnb account, go to the reset password page. Enter the emai…

If you don't have an Airbnb account yet, go to airbnb.com and click Sign Up. You can sign up using your email address, Facebook account, Goo…

When you book a place on Airbnb, you’re making arrangements to stay in someone’s home. Each host has their own style of hospitality, startin…

Airbnb began in 2008 when two designers who had space to share hosted three travelers looking for a place to stay. Now, millions of hosts an…

On Airbnb, hosts set the cancellation policies that guests can book with. The terms vary depending on the place and the amount of time left …

Experiences are activities designed and led by inspiring locals. They go beyond typical tours or classes by immersing guests in a host’s uni…