How it Works

  1. A Community Built on Sharing

    Airbnb began in 2008 when two designers who had space to share hosted three travelers looking for a place to stay. Now, millions of hosts and travelers choose to create a free Airbnb account so they can list their space and book unique accommodations anywhere in the world.

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    • Profiles

      No two hosts or travelers are the same, so personal Airbnb profiles help hosts and guests learn more about each other before sharing a space. Airbnb doesn't display full names or contact information on public profiles, so the community can feel confident that their information is safe.

    • Listings

      From futons on the floor to castles on the hilltop, each Airbnb listings is unique. Search results feature entire homes, private rooms, and shared rooms at every price point. Hosts describe their space in detail, including available amenities and arrival and departure times, and guests leave reviews about their experience.

    • Host Groups and Community Meetups

      Airbnb helps its community stay connected through online forums and real-life meetups. Airbnb Groups gives hosts an online space to come together to share stories, insights, and advice. Both hosts and guests use Airbnb Meetups to find like-minded locals and travelers in every corner of the world.

  2. Trusted Services

    Airbnb helps make sharing easy, enjoyable, and safe. We verify personal profiles and listings, maintain a smart messaging system so hosts and guests can communicate with certainty, and manage a trusted platform to collect and transfer payments.

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    • Verifications

      Airbnb puts hosts and travelers at ease with features like Verified ID and public reviews. Having a Verified ID indicates that you've completed a specific set of verifications—offline ID, online ID, profile photo, email address, and phone number. Hosts and guests also build trust and cultivate their reputations by writing reviews about their experiences after each trip.

    • Messaging

      Our messaging system ensures that communication between hosts and guests stays on Airbnb so your contact information remains private until you have a confirmed reservation. For your peace of mind, we've added reporting features so you can easily notify us if you ever feel uncomfortable.

    • Payment System

      Our convenient payment system supports many currencies and several types of payment and payout methods. Airbnb collects guest payments from the moment they make a reservation and waits until 24 hours after arrival before releasing funds to the host. This way, guests and hosts can feel confident knowing that Airbnb will process and deliver payments when a reservation is honored.

  3. 24/7 Customer Support

    Whether you’re traveling or hosting, we’re here for you before, during, and after your experience. We've answered the most common questions about Airbnb in our Help Center, and for everything else you can contact us by visiting airbnb.com/contact.

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