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How do I know if an email is really from Airbnb?

Occasionally, people create fake emails or websites designed to look like Airbnb. These sites can be used to try steal personal information, like your password or bank account info. This is often called phishing or spoofing.

If you receive an email or are directed to a website that looks like Airbnb but asks for confidential information, be cautious. When in doubt, always start at the Airbnb home page. Type https://www.airbnb.com in your browser and go from there.

Learn to identify fraudulent emails

Fraudulent emails often include the Airbnb logo and a fake Airbnb address in the "From" line.

Fraudulent emails might also contain text from real Airbnb emails, such as a reservation confirmation message, payout confirmation, reservation reminder, or a request to update your profile. By making an email seem real, fraudsters hope to trick you into providing personal information that we would never ask for. Here are some signs to help you tell the difference:

Check for official Airbnb domains

Legitimate emails from airbnb will only come from the following domains:

  • @airbnb.com
  • @ext.airbnb.com
  • @airbnbmail.com
  • @e.airbnb.com
  • @host.airbnb.com
  • @guest.airbnb.com
  • @airbnb.zendesk.com
  • @airbnbaction.com
  • @outreach.airbnb.com
  • @express.medallia.com
  • @noreply@qemailserver.com
  • @research.airbnb.com

If it's not sent from one of these addresses, it’s not from Airbnb.

Fraudulent emails often come from domains that may appear similar, such as @bnb.com or @reservation-airbnb.com.

Check for legitimate links

Fraudulent emails can contain links to fake Airbnb web pages that try to steal your information. Don’t click links in any email you’re not sure about.

A real link to Airbnb will begin with https://www.airbnb.com (or a country-specific URL like https://es.airbnb.com or https://it.airbnb.com). If you click a link that takes you to a page that looks like Airbnb but doesn’t start with this address, it’s a fraudulent page and you should close it.

Be wary of threatening tones

Fraudulent emails often have an urgent tone and threaten account suspension, loss of a reservation or booking, or a delayed payout if you don't click a link or reply with certain information immediately.

If it’s truly important, you’ll usually find more information in your Airbnb dashboard. If you have any doubt about an email’s authenticity, log in to your account at www.airbnb.com and go from there.

Report fake emails to Airbnb

If you think you've received a fake email, forward it to report.phishing@airbnb.com. If possible, forward or send the email as an attachment. This gives us important information that will help us investigate.

This inbox is strictly for reporting suspicious emails or websites, and isn't monitored for urgent issues. If you made a payment outside of Airbnb or are concerned about the security of your account, contact us instead.