Welcome! How can we help?
- Getting Started
- Account & Profile
- Deciding to Host
- Your Listings
- Your Reservations
- Getting Paid
- Hospitality Standards
- Business Travel
- Trust & Safety
How do I submit a reservation request?
1. Start by clicking the Request to Book button, unless you are booking with a Special Offer, pre-approval, or Instant Book
You’ll find the button on a listing or in a message thread. Make sure to enter your exact reservation details before you click, then review all details from the checkout page. If you do not want to complete your request, either click your browser's back button or close the browser window.
2. Add your payment details
3. Agree to the policies and terms
4. Wait for the host's response
Once you send your reservation request, the host's calendar will be marked as unavailable to prevent double-booking. This does not mean your request has been accepted. Hosts have 24 hours to reply to a request, but most hosts respond within four hours.*
If your request is accepted, then your payment is immediately processed and collected in full. If the host declines the request or the request expires, no charge is made and you can try booking those dates with someone else.
For some listings, you'll be able to book without receiving approval from the host by using Instant Book.