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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. We provide updates on the 1st and 15th of each month.

    How do I use Alipay to pay?

    You can use the Alipay mobile app or website to pay. However, only WeChat Pay can be used for reservations made on WeChat Miniapp. If you use Alipay, we recommend that you download the mobile app to complete the payment.

    When you submit a reservation request and choose to use Alipay, you'll be redirected to the Alipay website. You'll need to log in to Alipay to make your payment.

    If you cancel your reservation, or if your payment is withdrawn, declined, or expired, the payment will be refunded to the card or account you selected when you paid via Alipay. The refund may take up to 5 business days to be reflected on the Alipay account.

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