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- Getting Started
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- Hospitality Standards
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- Trust & Safety
How can I make my guests feel supported?
One of Airbnb's Hospitality Standards is support. Whether or not you're sharing a space with your guests, it's important to remain available and responsive throughout their stay. If they can't find the toaster or if the faucet starts leaking, your guests should know they can get help.
Make sure your guests have your contact information, and respond to their questions or requests quickly. If you won't be greeting your guests when they arrive, send them a message at their check-in time to make sure everything went smoothly. If you won't be in the area during their stay, give your guests a local point of contact.
Expectations and resources
Provide detailed House Rules, so your guests know how you'd like for them to treat your space. In the listing, itself, anticipate their needs and provide items and resources that will help them feel at home. Leave a list of phone numbers for taxi companies, restaurants you recommend, and emergency contacts. Each guest will be different—some will prefer privacy, while others will want to interact with you more often.
Living like a local
Sometimes guests and hosts make plans together. For other trips, you may not be available, or your guests may prefer to explore the area on their own. To help them feel comfortable, create a Guidebook that highlights your favorite local sights and activities.
Make sure your guests' departure is just as easy as their arrival. The process for returning keys and checking out should be clear and simple.
Learn more about our other Hospitality Standards.