- Getting Started
- Account & Profile
- Deciding to Host
- Your Listings
- Your Reservations
- Getting Paid
- Hosting Standards
- Business Travel
- Trust & Safety
Your guests will be in a new place when they arrive, so it's important to put them at ease with a clear and simple check-in process:
- Communicate your check-in procedure in advance, and ensure that you're able to follow through with it at the check-in time you discussed.
- Make sure your guests know how to contact you in the event of a travel delay or last-minute question.
- Provide your guests with detailed directions so they can get to your listing from the highway, train station, or airport. Save time by putting it all in your House Manual.
- Let your guests know if you'll greet them at the door, or if they should plan on getting the key to the listing in a lockbox or from a neighbor.
Beyond these basics, you may want to pick up your guests when they arrive in town. You can help them get oriented in the area with a map or Guidebook.