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One of Airbnb's Hosting Standards is welcome. One of the main ways you can make guests feel welcome in a new place is to provide a clear and simple check-in process:
- Communicate your check-in procedure in advance, and make sure you're able to follow through with it at the check-in time you discussed.
- Make sure your guests know how to contact you in the event of a travel delay or last-minute question.
- Provide your guests with detailed directions so they can get to your listing from the highway, train station, or airport. Save time by putting it all in your House Manual.
- Let your guests know if you'll greet them at the door, or if they should plan on getting the keys from a lockbox or a neighbor.
Interested in going beyond the basics? You could offer pick up your guests when they arrive in town, leave a welcome note to help them get acquainted with your space or neighborhood, or provide a fun welcome treat like flowers or a local snack.
You can also help guests get oriented to the area with a map or guidebook of your favorite places. Some cities also have city guidebooks that you can point them to for further recommendations from other hosts in the area.
Learn more about our other Hosting Standards.