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    If you would like to contact us, please note that we are currently experiencing longer wait times than usual due to recent travel restrictions. Thank you.

    Canceling during your stay

    Something not as expected during your stay? Your first step is to message your Host to make it right. If they can’t fix it, they can offer you a partial refund.

    Reimbursement

    If your Host cancels your reservation, you will always get a full refund, including all fees and taxes. You can send and receive money with the Resolution Center.

    Need more help?

    If your Host is unable to help, you may be eligible for a full refund under our Guest Refund Policy if you contact Airbnb within 24 hours of discovering the issue. Find out if your issue is covered.

    Did you get the help you needed?

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