If your guest cancels
If you need to cancel your reservation because of the coronavirus (COVID-19), please review our article on options for cancellation.
It happens—plans change! If a guest needs to cancel their reservation, we’re here to help you with a quick rebound.
When a guest cancels:
- We’ll notify you immediately
- We’ll unblock the reservation dates
- We’ll coordinate payouts and refunds
Cancellation payouts
If you're owed a payout, you'll receive it 24 hours after your guest's scheduled check-in time.
If this is your first time hosting, we may hold the payout until 30 days after the reservation was confirmed. Find out more about payouts.
Guest refunds
Guests who cancel will receive an automatic refund if your cancellation policy permits it. Even if it doesn't, they may qualify for a refund under our Rebooking and Refund Policy, or if there’s an extenuating circumstance.
Was your guest's stay not up to your hosting standards? Learn how to issue a partial refund.
Cancellations after check-in
If a guest cancels after they’ve already checked in, they must vacate your listing immediately, and the terms of your cancellation policy will still apply.
Related articles
- How-to•HostCancellation policies for your listingThe right cancellation policy depends on you and your listing. You can choose a flexible, moderate, firm, or strict cancellation policy.
- How-to•HostDo I have to refund my guests when they make a complaint?If you don’t meet one or more of our basic requirements, Airbnb may require you to refund a guest.
- How-to•HostWhat does it mean to enforce or waive my cancellation policy?If your guest changes a long-term reservation with less than 30 days notice, you have the option to either enforce or waive your cancellatio…