Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.
How-to

How Airbnb builds trust between Hosts and guests

At Airbnb, we want to build the world’s most trusted community. To help ensure the safety of everyone, we dedicate a knowledgeable and experienced team to monitor any suspicious activity in our marketplace.

Airbnb offers several features that help build trust and cultivate transparency, including our secure messaging system, reviews, the Host Guarantee, and more.

Report suspicious activity

Help keep our community safe by reporting suspicious or inappropriate activity. To report something, click the flag icon  on Profiles, Listings, or Messages.

Resources

We strive to provide our Hosts and guests with the right tools to make informed decisions regarding who they interact with on the site and in the real world.

Learn more about how Airbnb keeps our community safe by verifying user information. And find our safety tips for Hosts and guests.

Did this article help?

Related articles

  • Guest

    Helping to keep our community healthy

    As our community travels the world and welcomes global citizens into their spaces, it’s important to try and reduce disease transmission.
  • Guest

    Host and guest safety

    To help ensure safe stays, experiences, and interactions, certain activities and behaviors are not allowed in our community.
  • Guest

    Illegal and prohibited activities

    Airbnb doesn’t allow illegal activities and other behaviors that could harm our community.
Get help with your reservations, account, and more.
Log in or sign up