How does Airbnb help build trust between hosts and guests?
We strive to provide our hosts and guests with the right tools to make informed decisions regarding who they interact with on the site and in the real world.
Airbnb offers a number of features that help build trust and cultivate a transparent community marketplace, including our secure messaging system, reviews, the Host Guarantee, and Verified ID or other identity checks.
At Airbnb, we want to build the world's most trusted community. To help ensure our member's safety, we dedicate a knowledgeable and experienced team to monitor any suspicious activity in our marketplace.
If you encounter an emergency situation, or if your personal safety is threatened by a host, contact local police or emergency services immediately.
You can help our efforts by reporting suspicious or inappropriate activity on a person’s profile, listing, or messages.
To report something, click the flag icon on:
- Profiles: You'll see a flag at the top of each profile
- Listings: You'll see a flag in the right sidebar of any listing
- Messages: You'll see a flag in the top right corner of messages