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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after June 30, check back here on June 1, 2020 for an update.

    How does Airbnb help build trust between hosts and guests?

    We strive to provide our hosts and guests with the right tools to make informed decisions regarding who they interact with on the site and in the real world.

    Airbnb offers a number of features that help build trust and cultivate a transparent community marketplace, including our secure messaging system, reviews, the Host Guarantee, and more.

    At Airbnb, we want to build the world's most trusted community. To help ensure our member's safety, we dedicate a knowledgeable and experienced team to monitor any suspicious activity in our marketplace.

    If you encounter an emergency situation, or if your personal safety is threatened by a host, contact local police or emergency services immediately.

    You can help our efforts by reporting suspicious or inappropriate activity on a person’s profile, listing, or messages.

    To report something, click the flag icon on:

    • Profiles: You'll see a flag at the top of each profile
    • Listings: You'll see a flag on any listing
    • Messages: You'll see a flag in messages

    Read more about tools used to help verify user information, and review our safety tips for hosts and guests.

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