How Airbnb builds trust between Hosts and guests
At Airbnb, we want to build the world’s most trusted community. To help ensure the safety of everyone, we dedicate a knowledgeable and experienced team to monitor any suspicious activity in our marketplace.
Airbnb offers several features that help build trust and cultivate transparency, including our secure messaging system, reviews, the Host Guarantee, and more.
Report suspicious activity
Help keep our community safe by reporting suspicious or inappropriate activity. To report something, click the flag icon on Profiles, Listings, or Messages.
We strive to provide our Hosts and guests with the right tools to make informed decisions regarding who they interact with on the site and in the real world.
Learn more about how Airbnb keeps our community safe by verifying user information. And find our safety tips for Hosts and guests.
- GuestHost and guest safetyTo help ensure safe stays, experiences, and interactions, certain activities and behaviors are not allowed in our community.
- GuestPreventing fires while hosting Airbnb ExperiencesLearn fire prevention tools and safety precautions to follow while hosting your Airbnb Experience.
- GuestIllegal and prohibited activitiesAirbnb doesn’t allow illegal activities and other behaviors that could harm our community.