Welcome! How can we help?
- Getting Started
- Account & Profile
- Deciding to Host
- Your Listings
- Your Reservations
- Getting Paid
- Hosting Standards
- Business Travel
- Trust & Safety
What does each reservation status mean?
Inquiry: A guest sent a message to a host about certain dates, but hasn't submitted a reservation request. In response, the host can send a message, pre-approve, give a Special Offer, or decline the dates of the inquiry.
Reservation Request: A guest sent a message to a host by submitting a booking request for specific dates. In response, the host will need to either accept or decline the request.
Pending: A guest is waiting for a host to respond to a reservation request—this time is limited to 24 hours.
Expired: A host took more than 24 hours to respond to a pending reservation request. If the host wants to accommodate the expired request, the host will have to send a pre-approval or Special Offer, or the guest will need to send another reservation request.
Accepted: A host accepted a guest's reservation request—Airbnb collects full payment from the guest and the booking is confirmed.
Awaiting Payment: A host chose to accept a guest's reservation request, but the guest's payment didn't go through—this time is limited to 24 hours. When payment is successful, the reservation will be accepted, otherwise it will be retracted (canceled without penalty).
Declined: A host declined a guest's reservation request—no charge is made to the guest.
Canceled: A host or guest canceled a confirmed reservation, or a guest chose to cancel (retract) a reservation request before it was accepted or declined by the host.
Action Required: A guest submitted a reservation request to a host who requires they verify their ID, and they haven't completed the verification yet. The request is on hold until action is taken by the guest.
Closed: A guest sent a host an inquiry about certain dates, but is no longer looking for a place to stay on those nights.
Not Possible: A guest contacted a host about specific dates and the host responded with a Special Offer or pre-approval—but some or all of the dates are no longer available on the host's calendar.