Remove a review from a host or guest

While you can’t remove a review you wrote or received on your own, you can ask us for help.

Remove a review you received

If a host or guest left you a review and it doesn't follow our Reviews Policy, you can ask us to remove it.

Who can ask to have a review removed

A review written about you or or listing will only be displayed on your profile or listing if you are:

• The listing owner
• A full access co-host of a home or service
• A broad permissions pro-host, or member of the hosting team in managed accounts or pro-host accounts
• A team owner
• Part of “team guest management”
• The guest who booked the reservation

If you try to make a review removal request and can't, you or another eligible person may have already made a request that is still open.

To remove a review you received

What happens next

We’ll email you a decision, usually within 48 hours. If the review complies with our Reviews Policy, it will stay on the Airbnb platform. If it doesn’t comply, we’ll remove it and notify the reviewer by email, explaining why. They’ll also have the option to contact us if they believe there’s been a mistake. If they provide new information that changes our decision, we’ll update you.

Remove a review you wrote

If a review you wrote no longer reflects your genuine experience and you want it removed, contact us.