What happens if a host makes a claim on my security deposit?

When you book a listing with a security deposit, your host may make a claim for any damages that occur during your reservation. Hosts have 48 hours from your checkout date to make a claim on the security deposit.

Here's what to expect if your host reports damages:

  1. We'll ask for documentation from the host, and as soon as we receive it, we'll ask them to contact you through the Resolution Center to discuss the claim. Claims are often quickly and amicably resolved when hosts request payment directly from their guests. If your host sends you a request, you'll be notified via email and through a Dashboard alert. Please reply to your host's request in the Resolution Center within 48 hours.
  2. If you agree to the amount, click Accept in Resolution Center. We'll process your payment and send it to your host, which usually takes 5 to 7 business days.
  3. If you don't agree, click Involve Airbnb in the Resolution Center and let us know why you think your host's claim is invalid. We'll contact you and give you 48 hours to respond to us so we can mediate.

In any case, we'll make sure you and your host are represented fairly and gather any details and documentation needed to reach a resolution. Most security deposit claims will be resolved within one week.

Communication through email is required in order to collect needed documentation from the host, which will include photos and/or video along with receipts, invoices, written estimates, or links to comparable items denoting actual cash value for repair or replacement. If we determine money is owed based on documentation and communication from both parties, we will move forward with collecting from the deposit. We reserve the right to collect payment from you using the payment details we have on file.

 

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