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Why isn't a reference appearing on my profile?
After you receive a reference from another member of the Airbnb community, you need to approve it, before it will appear on your profile. You’ll receive an email and an alert on your Dashboard when you receive a reference. You can also go directly to the reference:
- Click your name at the top of airbnb.com
- Select Edit Profile
- Select References on the left-hand side and use the References About You section to review and approve the reference
It’s important to note that a reference will only display on your profile if the author of the reference has a profile photo of their own.
References are different from reviews, which hosts and guests write after a completed trip.