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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after August 15, check back here on July 15, 2020 for an update.

    Can I remove or respond to a review I disagree with?

    You can post a public response to reviews that others leave for you, but you can't remove them. Reviews are only removed if they violate our Review Policy. If you would like to dispute a review, learn how to report a review that you believe goes against the policy.

    If you’d like to respond to a review with additional information, to provide your own perspective of a situation, or to address feedback given, you can leave a response within 30 days of when the review was written. If you choose to leave a response, be sure to follow our Review Policy and provide relevant comments for future hosts and guests.

    To respond to a recent review:

    1. From a web browser, go to your Reviews
    2. Select Reviews About You
    3. Find the review you’d like to respond to and select Leave a Response

    Review responses will be posted immediately after you publish them, and they cannot be edited once posted.

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