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Legal terms

Europe Gift Card Terms and Conditions

Last updated on August 21, 2023

These Europe Gift Card Terms and Conditions apply to you if your country of residence or establishment is within the European Economic Area (“EEA”) or Switzerland. If your country of residence or establishment is outside of the EEA or Switzerland, find the gift card terms that apply to you.

These Europe Gift Card Terms and Conditions (“Gift Card Terms”) govern your use of Airbnb Gift Cards ("Gift Cards") on the Airbnb Platform. Your use of Gift Cards and the services available via the Airbnb Platform shall be subject to Airbnb’s Terms of Service (“Terms”); if you see an undefined term in these Gift Card Terms, it has the same definition as in the Terms.

Claiming and Redemption.

You must have an Airbnb account in good standing in order to use a Gift Card; you can add a Gift Card to your Airbnb account by visiting: (France); (Italy); (Germany); (Spain - Spanish); (Spain - Catalan); (Austria - German); (Belgium - French); (Belgium - Dutch); (Finland); (Ireland); (Netherlands); (Sweden); (Croatia); (Estonia); (Greece); (Latvia); (Lithuania); (Luxembourg - French); (Luxembourg - German); (Portugal); (Slovakia); (Slovenia). Upon adding a Gift Card to your Airbnb account, the entire Gift Card value will be shown on your Airbnb account as your Gift Card balance. Gift Card balances may only be redeemed toward the purchase of services provided via Airbnb Ireland UC and its affiliates via the Airbnb Platform. Any booking made with a Gift Card will be deducted from your Gift Card balance, and any unused Gift Card balance will remain on your Airbnb account until used. If a purchase exceeds your existing Gift Card balance, the remaining amount due must be paid with another Payment Method. You can view your Gift Card balance by signing in to your Airbnb account.

No fees of any kind apply to Gift Cards, and Gift Cards and Gift Card balances do not expire. These Gift Card Terms remain applicable until your entire Gift Card balance has been spent.


Gift Cards purchased in Europe can only be used by individuals residing in the following countries: France, Italy, Spain, Germany, Austria, Belgium, Finland, Ireland, Netherlands, Sweden, Croatia, Estonia, Greece, Latvia, Lithuania, Luxembourg, Portugal, Slovakia and Slovenia. You must also have a valid payment method issued in the country where you reside.

Gift Cards may not be applied towards charges for changes to existing reservations or be used to purchase other Gift Cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. For Gift Cards purchased online (but not in store) you have a right of withdrawal (sometimes referred to as a "cooling-off period") for 14 days after purchase. Once a Gift Card is added to your Airbnb account, this ends the cooling-off period immediately, and the Gift Card’s value cannot be transferred to another person or Airbnb account; a Gift Card balance on an Airbnb account may not be cashed out or transferred to another Airbnb account.

Risk of Loss.

You should treat Gift Cards like cash. Once we electronically transmit a digital Gift Card to the purchaser or designated recipient, or deliver a physical Gift Card to the purchaser or designated recipient, whichever is applicable, the risk of loss and title for Gift Cards pass to the purchaser or designated recipient. We are not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.


Airbnb reserves the right to any remedy, including refusal to issue or honour a Gift Card in the event of suspected fraud. We will have the right to close a Member’s account and charge alternative Payment Methods if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on the Airbnb Platform.

Limitation of Liability.

In the event a Gift Card is non-functional, your sole remedy, and our sole liability, will be the replacement of such Gift Card, unless otherwise provided by applicable statutory law.

Termination; Waiver

Your rights under a Gift Card will terminate if you materially fail to comply with these Gift Card Terms or if your Airbnb account is terminated or is suspended. Upon termination, you must cease all use of the Gift Card, and we may revoke your access to any Gift Card balance. Our failure to insist upon or enforce your strict compliance with these Gift Card Terms will not constitute a waiver of any of our rights.


Any dispute or claim relating in any way to Gift Cards will be resolved in accordance with the Applicable law and Jurisdiction section of the Terms.

General Terms.

In the EEA, Gift Cards are issued by: 

Airbnb Ireland UC  

8 Hanover Quay 

Dublin 2, D02 DP23  


By issuing Gift Cards, Airbnb Ireland UC provides payment services (namely issuing payment instruments and executing payment orders) which can only be used to acquire a very limited selection of services.

Obtain Gift Card information or Gift Card balance by signing in to your Airbnb account, or by contacting us at:

  • +44 2033181111 (English)
  • +33 184884000 (French)
  • +49 30 30 80 83 80 (German)
  • +39 0699366533 (Italian)
  • +34 911234567 (Spanish)

These Gift Card Terms are governed by and construed in accordance with Irish law, and your purchase, receipt, and/or redemption of a Gift Card is subject to Irish law unless otherwise specified in the Applicable Law and Jurisdiction section of the Terms. Airbnb may modify these Gift Card Terms at any time. Any modification to these Gift Card Terms will only take place for an important reason, such as a change in applicable law or in the functionalities of the Gift Card. When we make material changes to these Gift Card Terms, we will post the revised Gift Card Terms on the Airbnb Platform and update the “Last Updated” date at the top of these Gift Card Terms. We will also provide you with notice of any changes by email at least 30 days before the date they become effective, and will inform you about your right to terminate your Terms of Service agreement with Airbnb. Unless you terminate your agreement with Airbnb before the date the revised Gift Card Terms become effective, your continued access to or use of the Airbnb Platform will constitute acceptance of the revised Gift Card Terms. All terms and conditions are applicable to the extent permitted by law.

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