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Legal terms

UK Gift Card Terms and Conditions

These Gift Card Terms and Conditions for UK Users apply to you if your country of residence or establishment is within the United Kingdom. If your country of residence or establishment is outside of the United Kingdom, find the gift card terms that apply to you.

Last updated on August 15, 2022

These Gift Card Terms and Conditions (“Gift Card Terms”) govern your use of Airbnb Gift Cards ("Gift Cards") on the Airbnb Platform. Your use of Gift Cards and the services available via the Airbnb Platform shall be subject to Airbnb’s Terms of Service (“Terms”); if you see an undefined term in these Gift Card Terms, it has the same definition as in the Terms.

Claiming and Redemption.

You must have an Airbnb account in order to claim and redeem a Gift Card; you can claim a Gift Card by visiting airbnb.co.uk/gift. Upon claiming, the entire Gift Card value will be shown on your Airbnb account as your Gift Card balance. Gift Card balances may only be redeemed toward the purchase of eligible goods and services provided via Airbnb Ireland UC and its affiliates via the Airbnb Platform. Any booking made with a Gift Card will be deducted from your Gift Card balance, and any unused Gift Card balances will remain on your Airbnb account until used. If a purchase exceeds your existing Gift Card balance, the remaining amount due must be paid with another Payment Method. You can view your Gift Card balance by signing in to your Airbnb account. 

No fees of any kind apply to Gift Cards, and Gift Cards and Gift Card balances do not expire. These Gift Card terms remain applicable until your entire Gift Card balance has been spent.

Limitations.

In the UK, Gift Cards can only be purchased by or gifted to individuals in the UK.

Gift Cards may not be applied towards charges for changes to existing reservations or be used to purchase other Gift Cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Once a Gift Card is claimed to an Airbnb account, its value cannot be transferred to another person or Airbnb account; a Gift Card balance on an Airbnb account may not be cashed out or transferred to another Airbnb account. 

Risk of Loss.

You should treat Gift Cards like cash. Once we electronically transmit a digital Gift Card to the purchaser or designated recipient, or deliver a physical Gift Card to the purchaser or designated recipient, whichever is applicable, the risk of loss and title for Gift Cards pass to the purchaser or designated recipient. We are not responsible if any Gift Card is lost, stolen, destroyed, or used without your permission.

Fraud.

Airbnb reserves the right to any remedy, including refusal to issue or honor a Gift Card, in the event of suspected fraud. We will have the right to close a Member’s account and charge alternative Payment Methods if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on the Airbnb Platform.

Limitation of Liability.

In the event a Gift Card is non-functional, your sole remedy, and our sole liability, will be the replacement of such Gift Card.

Termination; Waiver

Your rights under a Gift Card will terminate if you materially fail to comply with these Gift Card Terms or if your Airbnb account is terminated or is suspended. Upon termination, you must cease all use of the Gift Card, and we may revoke your access to any Gift Card balance. Our failure to insist upon or enforce your strict compliance with these Gift Card Terms will not constitute a waiver of any of our rights.

Disputes.

Any dispute or claim relating in any way to Gift Cards will be resolved in accordance with the Governing Law and Dispute Resolution section of the Terms.

General Terms.

For the UK, Gift Cards are issued by: 

Airbnb Ireland UC
8 Hanover Quay
Dublin 2, D02 DP23
Ireland

Obtain Gift Card or balance information by signing in to your Airbnb account, or by contacting us at +44 2033181111.

These Gift Card Terms are governed by and construed in accordance with UK law, and your purchase, receipt, and/or redemption of a Gift Card is subject to UK law unless otherwise specified in the Applicable Law and Jurisdiction section of the Terms. Airbnb may modify these Gift Card Terms at any time. When we make material changes to these Gift Card Terms, we will post the revised Gift Card Terms on the Airbnb Platform and update the “Last Updated” date at the top of these Gift Card Terms. We will also provide you with notice of any material changes by email at least 30 days before the date they become effective, and will inform you about your right to terminate your Terms of Service agreement with Airbnb. Unless you terminate your agreement with Airbnb before the date the revised Gift Card Terms become effective, your continued access to or use of the Airbnb Platform will constitute acceptance of the revised Gift Card Terms. All terms and conditions are applicable to the extent permitted by law.

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