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Why your cancellation policy was overridden
Why your cancellation policy was overridden
Your cancellation policy may be overridden in certain situations. In these cases, the guest may be given a full refund in accordance with our Terms of Service. Such cases include the following:
- The place is inaccessible, unclean, unsafe, or there’s an animal that wasn’t declared
- The guest can’t reach the Host
- The guest contacts us within 24 hours of finding a serious issue that the Host either can’t or won’t help with
- The guest needs to cancel because of an extenuating circumstance
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The right cancellation policy depends on you and your listing. You can choose a flexible, moderate, firm, or strict cancellation policy. - Host
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it’s easy to change your cancellation policy once you decide on one that works for you. - Guest
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If a reservation is for 28 nights or more, the long-term cancellation policy applies.
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