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    About the updates to our Terms

    Last updated: October 30, 2020

    Airbnb's community and vision for travel continue to grow, so we’ve updated our Terms of Service, Payments Terms of Service, Privacy Policy, Nondiscrimination Policy, Extenuating Circumstances Policy, and some of our other terms and policies (collectively, “Terms”).

    The updates to our Terms discussed below are effective immediately for new users beginning October 30, 2020. The updated Terms come into effect for existing users on January 20, 2021. On and after January 20, 2021, existing users will be required to agree to the updated Terms before booking or managing listings. All use of the Airbnb Platform from January 20, 2021 onward will be automatically subject to the updated Privacy Policy. As described in more detail below, the changes to our Extenuating Circumstances Policy will apply to reservations beginning on or after January 20, 2021.

    Capitalized terms not defined on this page have the same meanings given to them in the Terms.

    Updates to the Terms of Service

    • We shortened and reorganized the Terms of Service.
    • We created a section with content for guests and a section with content for hosts to make it easier to find information.
    • We updated our United States arbitration agreement.
    • We added new contracting entities and moved information about Airbnb’s entities to a schedule at the end of the Terms of Service.
    • We added Host Privacy Standards outlining rules for how our hosts handle personal information.
    • We added a new section to the Terms of Service that applies to business users located in the European Economic Area (“EEA”).

    Updates to the Payments Terms of Service

    • We separated the Payments Terms of Service into a version that applies to users who live in Switzerland, the UK, or the EEA, and a version that applies to users who live in other countries.
    • We shortened and reorganized the Payment Terms of Service.
    • We updated our United States arbitration agreement.
    • We clarified situations that may result in a decline of your payment method.
    • We clarified situations that may result in a suspension, hold, or delay of your payout.
    • We added details about the timing of payouts for longer stays and hosts in China.
    • We clarified what actions we may take to rectify processing errors.
    • We added information about how payouts work when payouts are split between more than one host.

    Updates to the Privacy Policy

    • We shortened and reorganized the Privacy Policy. For example, we consolidated information for users in certain jurisdictions (e.g. users who reside outside of the United States and residents of California).
    • We updated the Privacy Policy to reflect changes to Airbnb’s business.
    • We added information about our privacy practices in relation to updated offerings and services.

    Updates to the Nondiscrimination Policy

    • We updated the Nondiscrimination Policy to expand guidance for gender identity and Airbnb Experiences.

    Updates to the Cookie Policy

    • We updated the Cookie Policy to clarify how we use cookies and similar technology.

    Updates to the Extenuating Circumstances Policy

    • We are changing what circumstances are covered by the Extenuating Circumstances Policy. For example, we are removing foreseeable seasonal weather events like hurricanes and individual circumstances like unexpected illness.
    • The existing Extenuating Circumstances Policy will continue to apply to all reservations with a check-in date before January 20, 2021.
    • The updated Extenuating Circumstances Policy will apply to all reservations that begin on or after January 20, 2021.
    • Application of the Policy to COVID-19 is not changing and most COVID-19 related circumstances will continue to be excluded. Learn more.

    Updates to the Host Guarantee Terms and Conditions

    • We updated the Host Guarantee Terms and Conditions to make them easier to read and understand.
    • We updated the United States arbitration agreement.
    • We changed the Host Guarantee program to exclude certain geographies and services on the Airbnb Platform.

    Updates to the Additional Terms for Experience Hosts

    • We updated the Additional Terms for Experience Hosts to make them easier to read and understand.
    • We changed our insurance requirements to make hosts’ insurance policies primary coverage for their experiences.
    • We clarified the requirements for hosting as a team or organization.
    • We updated the requirements for social impact experiences.

    Common Questions

    Here are a few common questions that you may have about this process.

    I created my Airbnb account before October 30, 2020. What will happen on January 20, 2021?

    Starting from January 20, 2021, users who registered their Airbnb account before October 30, 2020 will be asked to review and agree to the updated Terms. You will have to agree to the updated Terms before you can continue to use your account. If you disagree with the updated Terms, we'll give you information about your options for completing existing reservations and canceling your account. If you have any questions or encounter any difficulties during this process, please email terms@airbnb.com for assistance. Existing users will not be able to agree to the updated Terms earlier than January 20, 2021.

    The updated Privacy Policy will automatically come into effect for all existing users on January 20, 2021. Your continued use of the Airbnb Platform from that day on will be subject to the new Privacy Policy.

    I created my Airbnb account on or after October 30, 2020. Which Terms apply to me?

    If you registered your Airbnb account on or after October 30, 2020, you already agreed to the updated Terms of Service, Payments Terms of Service, Nondiscrimination Policy, and other terms and policies. Also, your use of the Airbnb Platform is subject to the updated Privacy Policy. The updated Terms apply to you and there is nothing more you need to do.

    How do the updated Terms apply to my upcoming confirmed bookings?

    The updated Terms will apply to all activities (including existing, confirmed bookings) on the Airbnb Platform from the time you agree to them. If you are an existing user and you do not agree to the new terms, the previous version of the Terms of Service, Payments Terms of Service, and Privacy Policy will continue to apply to bookings you confirmed before January 20, 2021. Regardless of whether you agree to the new Terms, your continued use of the Airbnb Platform from January 20, 2021 on will be subject to the updated Privacy Policy, and all reservations beginning on or after January 20, 2021 are subject to the updated Extenuating Circumstances Policy.

    Until February 18, 2021, the existing versions of the Terms can be found at the Terms of Service Archive, Payments Terms of Service Archive, Privacy Policy Archive pages. The updated terms and policies can be found at the Terms of Service, Payments Terms of Service, Privacy Policy, Nondiscrimination Policy, Cookie Policy, Extenuating Circumstances Policy, Host Guarantee Terms and Conditions, and Additional Terms for Experience Hosts pages. Until January 20, 2021, the existing version of the Extenuating Circumstances Policy can be found on the main policy page.

    We hope that you found the above information helpful. We've highlighted the general nature of the changes, but you should also review the documents in full yourself.

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