What is the Airbnb policy for collecting fees in person?

Generally, hosts may not collect any additional fees or charges outside the Airbnb platform unless expressly authorized by Airbnb. This policy for collecting fees in person describes what types of fees eligible hosts may collect outside of the Airbnb platform.

Hotels and software-connected hosts can charge guests additional fees that aren’t collected by Airbnb or used to calculate Airbnb service fees and taxes. These fees are collected directly from guests, either at check-in or within 48 hours of checkout.

Fees that can be collected in person

• Resort fee: This covers the cost of a property’s amenities, like pool linens or wifi
• Security deposit: A refundable deposit that can be used to cover any damage that occurs during the stay
• Cleaning fee: A one-time fee used to cover the cost of cleaning
• Utility fee: These are charges for the use of utilities like water or electricity during a stay

Airbnb only authorizes these fees to be collected if they’re detailed in the listing description and included in the price breakdown before guests book.