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    COVID-19 update
    To find cancellation and refund options, go to your dashboard. Reservations eligible under our extenuating circumstances policy may be canceled before check-in without penalties or impact to your Superhost status.

    Does my space qualify to host frontline stays for COVID-19 responders?

    To host COVID-19 responders, your space needs to be a fully private, entire place without any other guests present. 

    For hosts in most locations, your listing also needs to have the following:

    • A clear private entrance, for guest use only
    • No shared indoor spaces, including stairwells and hallways
    • No shared amenities 
    • If parking is offered, it needs to be above-ground and open-air

    In some locations, depending on advice from local authorities, listings may have a shared entrance and limited shared indoor spaces (ex: a private apartment).

    This applies to listings in the following locations only:

    • England (does not apply to Scotland, Wales, or Northern Ireland)
    • Germany 
    • Spain
    • Italy
    • Malaysia
    • France 
    • Greece

    The Frontline stays program is currently not available in the following locations:

    • Japan
    • Brazil
    • Hawaii
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