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    Wait times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    COVID-19 3% host fee waiver terms

    To qualify a listing the host must: 

    (i) accept a guest cancellation request using our in-product cancellation tool by no later than March 31, 2020, 

    (ii) be in a situation where the guest would not otherwise be entitled to a full refund under either the listing’s cancellation policy or our extenuating circumstances policy. For each qualifying listing, from the date of qualification, Airbnb will waive, and/or rebate to the host, the 3% host service fee for all bookings under a flexible or moderate cancellation policy with a check-in date on or before June 1, 2020. Rebates will be paid by June 30, 2020. The amount of host fees waived and/or rebated for each listing will not exceed the amount of the refund(s) provided by the host that were not otherwise due to the guest.