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What do I do if my guest breaks something in my place?

If you need to make a claim on your security deposit, you can do so in the Resolution Center within 14 days of your guest’s checkout date or before the next guest checks in, whichever is earlier.

To make a claim on a security deposit:

  1. Go to the Resolution Center on airbnb.com
  2. Choose the relevant reservation
  3. Under Select a reason, select Request compensation for damages
  4. Click Continue to submit details about the damages and associated costs on the next page

If your guest agrees to the amount you requested, we'll release your payout in 5-7 business days.

If your guest declines or doesn't respond within 72 hours, click Involve Airbnb in your Resolution Center case. If we require additional documentation, you'll have 72 hours to provide this documentation.

Most security deposit claims will be resolved within one week. We'll make sure you and your guest are represented fairly, and if we determine you're owed money, we'll send it to you in a separate payout.