What are some tips for hosts of Airbnb Experiences or Adventures in the jungle?
We’ve partnered with the Adventure Travel Trade Association to provide safety recommendations and best practices to help you host an experience in the jungle.
These are some best practices and tips to keep people safe in jungle experiences, but you’re the expert on the activities you’re leading. You should always think about what more you can do to keep everyone safe.
Ensure your guests are a good match
If there are health, fitness, or other requirements needed to safely enjoy the experience, make this clear in the description of your experience. This includes providing details about the experience’s length of time, exertion required, and skills needed.
Once a guest books, you’ll want to check in with them to find out if they have any health concerns that may affect their participation. This may be anything from a food allergy to a heart condition. Make sure you’re clear on what modifications you’re able or willing to make to accommodate them. If guests need to purchase additional insurance, you should make this clear, and provide information about viable options.
Once someone books, you can use Airbnb’s messaging system to introduce yourself and help your guests feel welcome and prepared. Let them know that you’re available to answer any questions.
You can also anticipate common concerns before the experience begins. This could include practical matters like if there will be food, snacks, or water provided, if they should bring their own water bottle, and what bathroom facilities are available. Try to address these concerns before guests have to ask.
Some guests may be on a jungle experience for the first time, so your communication is key to a safe and enjoyable experience.
Prepare guests before they arrive
Provide your guests with a list of what they’ll need ahead of time. For a jungle experience, this may include vaccinations or medications they should have before they travel to your area, as well as specific clothing and insect repellent.
It’s a good idea for you to know if and where you’ll have cell service coverage, and let your guests know in advance.
Give a pre-experience briefing
Guests appreciate it if, before you set out on your experience, you make sure your guests know what you’ll be doing. Talk with them about the conditions they should expect, as well as any expectations you have of them. This is the time to check that your guests have all the food, water, and gear that they’ll need.
Some guests may be out of their comfort zone and may need different gear than a local would, so if you can anticipate these needs, you can make the experience even better.
Provide the right gear
If you’re providing gear for your guests, it should be in good condition, clean and dry, and fit each guest properly. For jungle experiences, the gear you provide may include effective repellent, proper clothing (raincoat and layers) and footwear, food, water, and a reusable way to carry water. If you provide gaiters for your guests, make sure they are well-maintained and fit properly.
If you don’t provide gear, check your guests’ gear to make sure it’s adequate and in good shape.
Hosts should carry (and know how to use) an extensive first aid kit for stabilizing a patient and safely evacuating them.
Choose the right conditions, and prepare for the unexpected
It’s a good idea to talk with your guest about the range of conditions you’ll encounter on the jungle experience, including hazards from the terrain, weather, and the biome. You may also have sensitive people and situations you’ll encounter. Let them know how they can best prepare for these, as well as unexpected but possible challenges.
If you need to cancel an experience for an emergency, weather, or safety issues, no penalties will be applied.
It’s important to have a clear itinerary and plan that all your guests understand. This should include specific info about what they should do if they become lost or injured.
As a host, you can work to prevent some of the more common problems on jungle experiences. Help guests to avoid these conditions by informing them of what they should watch out for, including human encounters to be avoided, advising guests to watch their step and where they sit in order to avoid insect bites. Encourage them to practice extremely good hygiene to prevent fungal growth and infections.
You may want to have an emergency action plan that you’ve practiced, as well as the means to evacuate a guest if the unexpected happens. If you’ll be more than an hour away from medical care, it’s best practice to have a Wilderness First Responder (WFR) or Wilderness Advanced First Aid (WAFA), along with CPR certification.
We recommend that all guests and hosts engaging in an experience prepare an emergency plan in case of a natural disaster or any other kind of emergency that could occur during an experience. Find out more about making an emergency plan.
Airbnb provided trip protections
All multi-day trips include 24/7 community support. We also maintain $1 million of liability insurance under our Experience Protection Insurance program, in order to provide hosts and guests with peace of mind (certain exclusions apply). Additionally, in the event of a life-threatening injury, we also have partnered with an emergency medevac provider that may be activated to reach an injured party to support a medically necessary evacuation.
Keep the community in mind
As a host, you can support the local, regional, and international environment and economy. One of the ways to do this is to share any local rules or etiquette around the activity of your experience with your guests. You can also look out for your local environment by reducing waste, recycling, and giving back to people in the community.
Adventure Travel Trade Association (ATTA): Courtesy of the Adventure Travel Trade Association. ©2019 Adventure Travel Trade Association. All rights reserved.
The Adventure Travel Trade Association (ATTA) name and logo are used with its permission, which in no way constitutes an endorsement or vetting of, express or implied, of any product, service, person, company, opinion or political position. The ATTA does not select or approve, and is not involved in the selection or approval of, Airbnb Experiences or hosts. For more information about the Adventure Travel Trade Association, visit adventuretravel.biz.
American Red Cross and the International Federation of the Red Cross and Red Crescent Societies (IFRC): Courtesy of the American Red Cross and International Federation of the Red Cross and Red Crescent Societies. ©2019 The American National Red Cross. ALL RIGHTS RESERVED.
The American Red Cross and International Federation of the Red Cross Red Crescent name and emblem are used with its permission, which in no way constitutes an endorsement, express or implied, of any product, service, company, opinion or political position. The American Red Cross logo is a registered trademark owned by The American National Red Cross. For more information about the American Red Cross, visit redcross.org.
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