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What are Airbnb's review guidelines?
We believe in free speech, transparency, and clear communication. Our community is built on trust, and trust comes from honest conversation. Therefore, we ask for reviews that are truthful, clear, and helpful to both the review recipient and the wider Airbnb community.
Reviews are your opportunity to build a good reputation in the Airbnb community, as well as share your experience with the Airbnb community. Since you can only write a review after a reservation is confirmed on the site, you can trust that any review you see on a profile page is the result of an actual person booking with or hosting another member of the community. Read more about how to leave a review.
When creating a review or review response, we ask that you stick to the facts. The best reviews provide constructive information that helps the community make better decisions and is educational for the host or guest in question. We strongly discourage personal insults, opinion that’s not backed up by examples, or generally unsociable behavior.
Airbnb's default position is not to censor, edit, or delete reviews. However, there are rare cases in which we may take the extraordinary step of disallowing or removing reviews or review responses. We reserve the right to remove reviews that violate review guidelines.