Emergency stay requests through Airbnb.org
Receiving this type of request means you have a chance to make a huge difference in someone’s life.
Airbnb.org is a 501(c)3 nonprofit that partners with Hosts and other nonprofits to offer housing in emergencies, from natural disasters to political crises.
How they work
- All guests are screened to ensure eligibility before they can send Airbnb.org stay requests
- Airbnb waives all service fees for Hosts and guests
- Hosts still receive their usual payments unless they sign up to host at a discounted rate
If you’d like to join the community of over 100,000 Hosts using their places for good, here’s what to know:
It’s the same experience, with even more support
With an Airbnb.org trip request, you’re still protected by the Airbnb Host Guarantee and can do everything you normally would:
- Accept or decline the request
- Message your guests
- Access Airbnb’s 24/7 community service, with a specialized team to answer questions about Airbnb.org bookings
Plus, you can contact us with specific questions or concerns. If a nonprofit books a stay on behalf of an Airbnb.org guest, a case manager from that nonprofit may be able to answer questions and provide you with helpful resources.
Welcoming your Airbnb.org guests
Your Airbnb.org guests want the same amenities you’d offer any Airbnb guest, like fresh sheets and clean spaces where they can rest. They may have additional questions about parking, accessibility, or favorite nearby shops for food and essentials. Use the Airbnb message thread to ask questions and learn more about your guests before they arrive.
Here’s a fantastic step-by-step guide with some great ideas on making your Airbnb.org guests feel at home.
Other ways to open doors
Hosting an Airbnb.org stay is a powerful way to support those in need, but you can also help people find a place to stay by making a donation.
Visit Airbnb.org to learn more, donate, and sign up to host.
- How-to•HostPreparing to host your first Airbnb.org emergency stayYou can best prepare for hosting an Airbnb.org stay by keeping your calendar availability up to date and checking your messages regularly.
- How-toRetired article 3093: How to offer emergency stays for Afghan refugees through Airbnb.orgSign up to offer emergency stays to people in times of crisis by visiting Airbnb.org and clicking or tapping Offer Your Space.
- How-to•HostHow do I make a one-time donation to Airbnb.org?You can donate at Airbnb.org or directly through your Airbnb account (except users in Arizona, Hawaii, and New Mexico).