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    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. We provide updates on the 1st and 15th of each month.

    How do I get a refund if I'm exempt from the tourist tax in Switzerland?

    Certain guests staying in Switzerland may be exempt from the tourist tax or qualify for a reduced rate. This exemption may include guests who are:

    • Minors (exact age depends on city or region)
    • Visitors at trade fairs
    • Students and staff on school trips
    • Staying overnight for professional, educational, or training purposes

    To find out if you qualify for a refund or a reduction, visit the tourist tax website for the municipality where you’re staying, or contact their tax office.

    If you’ve booked a stay on Airbnb in one of the locations in Switzerland where we automatically collect the tourism tax and you determine that you're due a refund, you can request a refund directly from the municipality where your accommodation is located.

    You can find additional information about tourist taxes and exemptions in these areas on the following pages:

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