Navigate forward to access suggested results
    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. We provide updates on the 1st and 15th of each month.

    Why can't I complete my transaction?

    This can happen for a number of different reasons, including:

    • Credit card has expired
    • Daily withdrawal or purchase limit set by your bank or credit card company
    • Billing address and phone number entered do not match the billing address and phone number associated with your credit card
    • Fraud prevention
    • Credit card doesn’t have available funds to make the payment

    You can also reach out to your bank or credit card company for more information.

    Related articles
    When am I charged for a reservation?
    Once the host accepts your request, or if you book a reservation with Instant Book, your payment method will be charged as soon as your rese…
    Booking and traveling
    Why should I pay and communicate through Airbnb directly?
    Paying and communicating through Airbnb helps ensure that you're protected under our Terms of Service, Payments Terms of Service, cancellati…
    Booking and traveling
    How do I submit a reservation request?
    If you’re ready to book a place on Airbnb, you can send a request to the host to book a reservation. If you’re unsure about the listing or i…
    Booking and traveling
    Did you get the help you needed?