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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. We provide updates on the 1st and 15th of each month.

    Why are two or more of my reservations under one trip?

    If you have a reservation ending and another one starting no more than 4 days apart, and the locations are within a certain distance of each other, we bundle them under one trip.

    For example, you might have two upcoming reservations—one in Tulum, Mexico for May 1 and one in Playa del Carmen, Mexico for May 3. Although these locations are an hour’s drive away from each other, both reservations will appear under the same trip in Trips.

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