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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. We provide updates on the 1st and 15th of each month.

    How do I pay for my long-term reservation?

    If you book a long term reservation that lasts 28 nights or more, you’ll be charged a first month down payment and the rest will be collected in monthly installments.

    At the moment, you can only pay for a long term reservation on a computer.

    First month down payment

    Once you’ve booked a long term reservation, you’ll be charged for the first month of your stay upfront. We’ll hold this payment until 24 hours after check-in before giving it to the host.

    Payment for future months

    After check-in, we’ll charge you monthly, using the same payment method, for the duration of your reservation. In other words, you won’t make a second payment until approximately one month after you check in. The monthly price you pay is locked at the beginning of the reservation.

    You can see your total reservation cost and successful payments made on your billing receipt.

    Cancellation policy

    The Long Term cancellation policy is automatically applied to all long-term reservations of 28 nights or more and generally requires a 30-day notice of termination.

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