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    To find cancellation and refund options, go to your dashboard. Reservations eligible under our extenuating circumstances policy may be canceled before check-in without penalties or impact to your Superhost status.

    Can I collect additional fees directly from my guests at the time of booking?

    If you manage 6 or more listings, you have the ability to add and collect additional standard fees from your guests at the time of booking. These include resort fees, linen fees, management fees, and community fees.

    If you’d like to use this feature, you can sign up for professional hosting tools.

    To add or change your standard fees

    You’ll need to set up the fees individually for each of your listings. To do this:

    1. Go to Your Listings
    2. Click Edit on the listing you’d like to update
    3. Go to the Pricing tab
    4. Next to Standard fees and charges click Edit
    5. Under Add a standard fee select the fee you want update
    6. Update the information and click Save

    Fee types

    The linens fee is added to the cleaning fee. All other fees are rolled into the nightly price for guests when they book. You'll get a full rate breakdown in your payout report. Here are descriptions of the available fees and how they’re calculated:

    Resort fee: The cost for additional amenities or services that are provided because the listing is located within a resort or a hotel

    • Calculation: % of nightly rate, calculated nightly OR flat fee, fixed per booking

    Linens fee: The cost for linens or towels to be provided for each guest

    • Calculation: Flat fee, fixed per booking and added to the cleaning fee

    Management fee: General admin fee to cover business expenses

    • Calculation: % of nightly rate, calculated nightly OR flat fee, fixed per booking

    Community fee: Covers cost for building, community, or HOA fees that are associated with short-term rental stays

    • Calculation: % of nightly rate, calculated nightly OR flat fee, fixed per booking
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