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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after September 15, check back here on August 15, 2020 for an update.

    What does it mean when someone’s ID has been checked?

    We want you to be confident that people on Airbnb are who they say they are.

    One way we do that is by checking for a government ID. This could be a driver’s license, passport, identity card, or visa.

    If it says “ID checked” for a guest or host, it means this person has successfully added an ID. This helps us keep Airbnb secure, fight fraud, and more.

    Why will an ID be checked?

    Some hosts require their guests to provide a government ID in order to book their place or experience. There are also times when we’ll ask for an ID to help us check that someone is who they say they are. Whatever the reason, your ID will never be shared with anyone else who uses Airbnb.

    How is an ID checked?

    A guest or host will be asked to add a photo of their ID—something that will happen before a reservation (for a guest) or listing (for a host) can be completed. Then we check to make sure that the person who added the ID is who they say they are. Sometimes we do this by asking the guest or host to take a photo of themselves, which will be used to match the picture in their ID.

    What else is Airbnb doing to keep the community safe?

    Here are a few other examples:

    • Risk scoring. Every Airbnb reservation is scored for risk before it’s confirmed. We use predictive analytics and machine learning to instantly evaluate hundreds of signals that help us flag and investigate suspicious activity before it happens.
    • Watchlists and background checks. While no screening system is perfect, globally we run hosts and guests against regulatory, terrorist, and sanctions watchlists. For hosts and guests in the United States, we also conduct background checks.
    • 24/7 support. Our global team is standing by 24/7 in 11 different languages to help make things right with rebooking assistance, refunds, reimbursements, and more. We’re there for you when you need us.

    We’re committed to creating a safe and trusted community around the world.

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