Welcome! How can we help?
- Getting Started
- Account & Profile
- Deciding to Host
- Your Listings
- Your Reservations
- Getting Paid
- Hospitality Standards
- Business Travel
- Trust & Safety
I'm a host. What are some safety tips I can follow?
1. Read profiles and reviews of your potential guests.
Look for verified phone numbers, connected social networks, and references, and be sure to read any reviews left by other Airbnb hosts. If potential guests don’t have any profile verifications, ask them to complete some.
2. Message on Airbnb before accepting a reservation.
Always pay and communicate on Airbnb. Use Airbnb’s messaging system to get to know your guests and share expectations about the trip or your space.
Trust your intuition: if you don’t feel right about a reservation, don’t accept it!
3. Set reservation requirements for your listings.
You can require guests to complete verifications before they book, such as Verified ID.
4. Fill out your house rules and house manual.
Completing your house rules and house manual helps guests know what to expect. Include anything you’d like people to know before they book—for example, whether (or where) smoking is allowed, whether certain areas are off-limits, your Wi-Fi password, or if guests should take off their shoes before coming inside.
5. Add a security deposit to your listing.
Security deposits can help protect you in the event of an accident, like spilled wine on a rug.
6. Add an insurance plan outside Airbnb.
Adding an extra layer of protection with your own renter’s or homeowner’s insurance may be right for you.
7. Read Airbnb’s Responsible Hosting page.
We encourage hosts to think carefully about their responsibilities. Hosting offers rich experiences, but it requires commitment.
8. Make an emergency response plan.
Have a designated place to go where you’ll be safe in an emergency, and include your neighbors in the plan. If a disaster affects your area and you’d like to help, you can list your space for free.
- Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.