How does my experience’s rating or reviews affect my ability to host?
The Airbnb Experience marketplace is known for high-quality experiences, and all experiences must meet our quality standards to be published on Airbnb. As part of the Airbnb Experiences host community, you commit to hosting experiences that meet guests’ expectations.
Guest reviews help hosts and Airbnb understand which experiences meet these quality standards and expectations. Consistent 5-star reviews help build trust in Airbnb Experiences, bringing success to the entire community.
This is why experiences that have one or more low-star reviews and a low review rating may fall below our quality and eligibility threshold, and may be removed from the marketplace.
What leads to an experience being removed from the marketplace?
We understand that building a business is a journey and things are not always perfect right off the bat. This is why the criteria for removal takes into account whether an experience is new or more established.
- A new experience with 20 or fewer reviews may be removed if it receives one or more 1-, 2-, or 3-star reviews for 3 separate instances.
- An established experience with more than 20 reviews may be removed if its average rating falls at or below 4.7.
What other quality criteria can lead to an experience being removed?
In addition to ratings and reviews, we look at other guest and engagement signals related to your experience, including how guests are interacting with it and your activity on Airbnb.
How will I know when my experience is at risk and what I can do to improve?
When an experience is at risk of removal, we’ll always reach out to share clear criteria and resources that can help you improve your experience.
We may also reach out when an experience receives a low-star review to share information and tips based on insights from guests and other successful experience hosts.