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    We're experiencing a high contact volume right now and wait times are longer than usual. and the Host Guarantee

    When you offer a free place to stay through, you are still protected by Airbnb’s Host Guarantee.

    Airbnb’s Host Guarantee provides up to $1,000,000 USD in property damage protection if a Host’s place or belongings are damaged by a guest or their guests during an Airbnb stay. Want the details? Check out Host Guarantee Terms and Conditions.

    Here’s how to request reimbursement if you need it.

    Airbnb’s Host Guarantee doesn’t apply to hosts who offer accommodations through Airbnb Travel, LLC, hosts in mainland China, hosts in Japan, or hosts of experiences or adventures.

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