What happens if my host cancels my reservation?
If your reservation is canceled by your host you'll have two options:
- Transfer your payment to a new Airbnb reservation
- Get a full refund
Note: In the event that your reservation is more than 4 weeks away, your payment will be automatically refunded.
Transfer your payment to a new Airbnb reservation
If you choose this option, the money you paid towards your initial reservation is immediately available to use towards a new reservation. Once you've found a new place, we'll automatically transfer your original payment to your new reservation request, along with any eligible credit from Airbnb.
Get a full refund
If you don't want to book another place on Airbnb, you can ask for a full refund. To get a refund:
- Log in to your Airbnb account from a computer
- Go to Your Trips
- Find your canceled reservation
- Click Request a refund