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    COVID-19 update
    To find cancellation and refund options, go to your dashboard. Reservations eligible under our extenuating circumstances policy may be canceled before check-in without penalties or impact to your Superhost status.
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    How do I cancel a reservation as a host of a place to stay?

    Note: If you need to cancel your reservation because of the coronavirus (COVID-19), please review our article on options for cancellation.

    To cancel a reservation:

    1. Go to Reservations
    2. Find the reservation you need to cancel
    3. Click the three dots menu  and select Change or cancel to start the cancellation process

    Cancellation penalties

    Canceling a guest's reservation can have serious implications on their trip, so penalties will be applied unless there is an extenuating circumstance.

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