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How do I refund my guest?
Depending on when your guest canceled a reservation, you can refund them from their reservation on airbnb.com, or through the Resolution Center.
Guest canceled before check-in date
If your guest canceled the reservation before the check-in date, you can give them an additional refund beyond what the cancellation policy provides by going to Your reservations and clicking the Issue Refund button.
Guest canceled after check-in date
If your guest canceled the reservation after the check-in date, you can issue a refund to your guest in our Resolution Center:
- Go to the Resolution Center on airbnb.com
- Choose the reservation you want to refund
- Under Select a Reason, choose Offer Partial Reimbursement
- Enter the desired amount, currency, and a message to your guest
After you send the details, your guest will be notified and can choose to accept or decline the offer. If the offer has been accepted, we’ll process your transaction within 48 hours. You’ll be notified once the transaction is complete.
Once you submit the refund amount, the transaction is considered final. To ask your guest for any money back, you will need to submit a new request using the Resolution Center.
Airbnb service fees are non-refundable for guests (except for reservations in Italy booked on or after October 18, 2016). However, your host fee will be adjusted according to your final reservation total after the refund.
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